Exchange and return policy

Goods of satisfactory quality are eligible for return or exchange:

- Within 14 calendar days (after the purchase of goods)
- With intact consumer attributes, factory packaging, and completeness
- The item has not been used

(Civil Code Article 502, Consumer Rights Protection Law Article 25)

Exchanges and returns can be processed at the following address:

China (Hunan) Free Trade Zone, Changsha Sub-district, Huanghua Town, Huanghua Comprehensive Bonded Zone Business Hours: Monday to Friday, 09:00-24:00.
Contact Person: jane
WhatsApp: +8615307481034
Email: jane@pluxtuso.com




Please note that goods of corresponding quality under the "Super Sale" section are not eligible for return or exchange.